Refund policy

Return & Refund Policy

Last updated: August 8, 2026

Thank you for shopping at RAMLOO. We want you to be happy with your purchase. If you're not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

You have 14 calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following conditions:

The item is unused, unworn, and in the same condition that you received it
The item is in its original packaging with all tags attached
You have proof of purchase (order confirmation or receipt)

The following items cannot be returned:

Gift cards
Final sale or clearance items
Perishable goods
Personal care items (for hygiene reasons), if opened
Digital products or downloadable software

2. How to Start a Return

To initiate a return, please contact us at ramlooshop@yahoo.com with your order number and the reason for the return. We will provide instructions on how and where to send your package.

Please do not send your purchase back without contacting us first — items returned without prior authorization may not be accepted.

3. Return Shipping Costs

Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the item was defective, damaged, or incorrect — see Section 6).

We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.

4. Your Options

Once your return is approved, you may choose one of the following:

Refund to your original payment method
Store credit for future purchases
Exchange for a different size, color, or item of equal value

Please let us know your preference when you contact us to start your return.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at ramlooshop@yahoo.com.

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [7 days] of delivery at ramlooshop@yahoo.com with photos of the issue. In these cases, we will cover return shipping costs and you may choose a full refund, replacement, or exchange at no additional cost.

7. Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank — there is often processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at ramlooshop@yahoo.com

8. Exchanges

We only replace items if they are defective, damaged, or if you need a different size or color, subject to availability. To request an exchange, contact us at ramlooshop@yahoo.com.